Contact us about your complaint

  • If you have sent us a complaint and we’ve let you know we’ve received it, we will contact you once your complaint is with a case-handler.

  • If your complaint is already with an investigator, and you have a question about progress or sending in further information, you should speak to your investigator direct. Their contact details are on their emails or letters.

  • If your circumstances have changed and you are facing severe ill-health or financial difficulty, or you need to speak to someone urgently, please let us know as soon as you can.

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    Call out help line

    Our phone lines are open between 8am and 5pm, Monday to Friday. At times, you might need to wait to speak to someone. Mondays are usually our busiest days – so if you can, please call on a different day to avoid longer waiting times.

    +60 16-26-39-425

    Call us 

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    Other ways to get in touch

    Unfortunately, we’re not set up to help customers face to face and won’t be able to speak to you at any of our offices or regional hubs.

    Our phone lines are open, but you might need to wait to speak to someone – please contact us online or by email, where possible.

    +6017-415-8040 – Calls to this number cost no more than calls to 03 and 04 numbers.

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